DrawTown Support
Contact us by email
For help with sign-in, bugs, purchases, or using DrawTown, email the DrawTown team.
If an email app does not open, copy the address into your email service.
Bugs and sign-in issues
Tell us what happened and when, your device model, operating system, and app version. Include steps to reproduce the issue and screenshots if possible.
For sign-in issues, tell us whether you used Google or Apple. Never send passwords or verification codes.
Purchase support
If purchased diamonds have not appeared, check your internet connection and restart the app. If they are still missing 24 hours after purchase, email us the purchase date, product name, and order number from your store receipt.
We reply to purchase inquiries within three business days of receipt. Do not send card numbers or other sensitive payment details.
Reports and other questions
Let us know about objectionable content or problems using the service. Relevant nicknames, the village name, time of the incident, and screenshots can help us investigate.
Account and data deletion
You can request deletion even if you cannot use the app. See our account and data deletion instructions.